Delete your account

This page explains how to have your Livetickr account and its data deleted. It applies to the Livetickr app for iPhone, iPad and Android and to the dashboard at app.livetickr.io, which share one account. Livetickr is operated by fdmedia GmbH.

Request deletion in the app

1. Open the Livetickr app and sign in.
2. Tap Settings, then Request account deletion.
3. Confirm that you understand what happens, then tap Submit deletion request.

Your account is locked straight away: you are signed out on every device, including the dashboard, and cannot sign in again.

Request deletion without the app

Send an e-mail to support@livetickr.io from the address your account uses, with the subject “Delete my Livetickr account”. If you write from a different address, we will ask you to confirm the request from the account’s address first, so that nobody can delete someone else’s account.

What happens next

A request made in the app locks the account at once. A request by e-mail locks it as soon as we have confirmed that it comes from the account’s owner; until then the account keeps working. Either way, we review each request and carry out the deletion by hand, usually within 30 days, and the account stays locked until it is deleted.

If you own an organisation, its workspaces, tickers and your colleagues’ access are part of that review. Get in touch first if someone else should take the organisation over.

What is deleted

• Your account: name and e-mail address, and your membership in organisations and workspaces.
• Your sign-in data: password, two-factor authentication and passkeys.
• Your signed-in devices and their access tokens.
• Entries the app has not sent yet are removed from the phone when you submit the request in the app.

What is kept

• Entries and pictures you published in your organisation’s live blogs are part of that organisation’s publication and stay published. Your name is removed from them and they are no longer linked to an account. Your organisation’s administrators can remove them in the dashboard.
• Data we are required by law to keep, such as invoices, is kept until the statutory retention period ends.

More about how we handle personal data is in our privacy policy.